Head of Delivery
About us
Devtech provides digital innovation services that help Fortune 1000 and emerging companies transform, scale and disrupt. We partner with our clients to envision and develop next-gen digital and cloud solutions that drive impactful business outcomes through people and technology.
Our mission is to empower every innovative business in the world to do what they do best, even better.
Founded in 2012, Devtech successfully bootstrapped the business for many years before securing institutional growth capital in 2022 and 2024 to fuel our next stages of growth. We are a team of over 300 professionals across Europe and North America, and our continued growth is a testament to the quality of work our teams produce.
At Devtech, we’re fostering an environment of autonomy, mastery, and purpose, where our team members can grow and thrive. As we continue to scale globally, we're excited to welcome new team members who share our curiosity and growth mindset, and are ready to make an impact!
What would you do:
As the Head of Delivery reporting to VP Service Delivery & Customer Success, you will be responsible for overseeing the successful end-to-end delivery of digital innovation services to our clients. You will lead a team of Service Delivery Managers and Scrum Masters, oversee project delivery, while also maintaining strong client relationships, ensuring alignment with the company’s strategy and business objectives. Your role encompasses leadership, client communication, financial performance, and operational excellence, ensuring continuous improvement in service delivery, team performance, and client satisfaction.
Lead the definition and execution of Service Delivery strategy, objectives, and tactics in collaboration with your manager, ensuring alignment with company strategy and business objectives.
Hire, onboard, and manage the performance of a high-performing team within the Service Delivery function (Service Delivery Managers, Scrum Masters, and others)
Ensuring team members have the support, resources, and professional development they need to excel in their roles.
Ensure high-quality service delivery and customer satisfaction on all accounts, by overseeing clients’ end-to-end delivery lifecycle and customer journey.
Define and enforce standards for delivery excellence, implement new/improved Service Delivery processes and methodologies, and ensure the right roles are supporting service delivery and pre-sales if/when needed (own the definition and evolution of those roles).
Develop and track Service Delivery key performance indicators (KPIs) to monitor and improve team performance and service delivery across accounts, aligning delivery operations with overall business objectives.
Own financial management of service delivery, including project margins, revenue, and cost forecasting and tracking per account and project. Proactively manage capacity and staffing (including absences and Credit Notes), ensuring optimal resource utilization and team rotations in collaboration with other teams.
Oversee execution of all commercial engagements, ensuring it’s in line with client’s business objectives, agreed requirements (scope, quality, budget, etc.), delivery standards, and best practices while driving operational excellence and innovation.
Oversee change control, risk, and issue management across accounts, and the resolution of delivery challenges. Serve as an escalation point for critical issues and proactively coach the team to address potential challenges, ensuring no client churn due to avoidable factors.
Establish and maintain strong relationships with clients and stakeholders to drive collaboration and client satisfaction
Work collaboratively with Sales, Account Management, and cross-functional teams to contribute to presales, upselling cycles, and proposal creation.
Establish and lead a Community of Practice for the Service Delivery teams to promote knowledge-sharing, collaboration, and continuous improvement by capturing and sharing best practices, lessons learned, and process documentation across teams.
Participate in and co-facilitate key leadership meetings, such as company-wide and departmental all-hands, leadership sessions, etc.
Represent the delivery function in company events, external engagements, publications, and presentations to support go-to-market strategies and thought leadership.
What you will need:
Bachelor’s degree in Business, Information Technology, Engineering, or a related field.
Proven experience in project delivery management with at least 5 years of leadership experience, preferably within the technology consulting or software services sector. Proven track record of managing large, multi-disciplinary teams and complex project portfolios.
Strong financial acumen with experience in managing budgets, forecasts, and resource allocation.
Experience in contract negotiations, SLA management, and performance improvement.
Extensive knowledge of project management methodologies, including Agile, Waterfall, Lean, and hybrid models, with proven hands-on experience.
Familiarity with software product development lifecycle and digital product design.
Excellent client relationship management and communication skills, with a demonstrated ability to resolve escalations and build long-term client relationships.
Strong leadership, coaching, and mentoring skills, with a focus on team development and performance management.
Experience in fintech, cybersecurity, or other technology-driven industries preferred.
What we offer:
Development program (training & conferences, internal knowledge sharing)
Outstanding referral bonuses
Private health insurance and 100% paid sick leave
25 days of vacation
Paternity leave – 15 days for new dads
Reduced working hours for the first month after returning from maternity
Mental health program